At Tandon Gems, customer satisfaction is important to us. We strive to provide high-quality precious and semi-precious gemstone beads that meet your expectations. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds may be processed.
Nature of Our Products
As gemstones are natural materials, variations in color, texture, inclusions, size, and shape are inherent characteristics and not considered defects. Product images are provided for reference purposes, and slight variations may occur due to lighting, photography, or display settings. Customers are encouraged to review product descriptions carefully before placing an order.
Eligibility for Returns
Returns may be considered under the following circumstances:
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The item received is significantly different from the confirmed order
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The product is damaged during transit
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The wrong product was shipped
To be eligible for a return, customers must notify us within a reasonable period after receiving the shipment. The product must be unused, in its original condition, and returned in the original packaging where possible.
Non-Returnable Items
Certain items may not be eligible for return, including:
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Customized or specially made orders
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Bulk or wholesale orders (unless agreed otherwise)
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Items that have been used, altered, or damaged after delivery
Tandon Gems reserves the right to decline a return request if the product does not meet the stated eligibility conditions.
Return Process
To initiate a return request, customers must contact us with order details and a clear explanation of the issue. Supporting photographs may be required in case of damaged or incorrect items. Once the request is reviewed and approved, return instructions will be provided.
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service to ensure safe return of goods.
Inspection and Approval
Upon receiving the returned item, we will inspect it to verify eligibility. If the return meets our conditions, we will proceed with the appropriate resolution, which may include replacement, store credit, or refund, depending on the situation.
Refunds
Approved refunds will be processed using the original payment method unless otherwise agreed. Refund processing times may vary depending on payment providers and financial institutions. Shipping charges, customs duties, and other additional fees are generally non-refundable unless the return is due to our mistake.
Exchanges
If a customer wishes to exchange an item, availability will be confirmed before processing the request. Exchanges are subject to product availability and approval of the original return.
Damaged or Lost Packages
If your order arrives damaged, please notify us promptly with photographic evidence so we can assist in resolving the matter. Claims for transit damage must be made within a reasonable timeframe after delivery. Tandon Gems will coordinate with the shipping provider where applicable.
Order Cancellations
Orders may be canceled before they are processed or dispatched. Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.
Policy Updates
Tandon Gems reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will become effective immediately upon posting on the website.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please visit our Contact Us page:
https://tandongems.com/contact-us/