At Tandon Gems, we are committed to delivering your orders safely, securely, and in a timely manner. This Shipping Policy outlines how orders are processed, shipped, and delivered, ensuring transparency and clarity for our customers.

Order Processing

All orders and inquiries are reviewed and processed after confirmation of product availability and payment, where applicable. Order processing times may vary depending on the nature of the product, order quantity, and customization requirements. Once an order is confirmed, it will be prepared for dispatch within the estimated processing timeframe communicated at the time of order.

Shipping Locations

We offer domestic and international shipping. Shipping availability may vary based on destination, local regulations, and carrier serviceability. Customers are responsible for ensuring that gemstone imports are permitted in their destination country.

Shipping Methods

We partner with reliable courier and logistics providers to ensure safe delivery of gemstone products. Shipping methods are selected based on destination, order value, and customer preference. Tracking details will be shared when available so customers can monitor their shipment.

Delivery Timeframes

Estimated delivery times vary depending on shipping destination, courier service, customs clearance, and external factors beyond our control. While we make every effort to meet estimated timelines, delivery dates are not guaranteed and should be treated as approximate.

Shipping Charges

Shipping charges are calculated based on order size, weight, destination, and selected shipping method. All applicable shipping costs will be communicated before order confirmation. Any additional charges such as customs duties, taxes, or import fees are the responsibility of the customer.

Customs, Duties, and Taxes

International shipments may be subject to customs inspections, duties, taxes, or other import fees imposed by the destination country. Tandon Gems is not responsible for delays or additional costs caused by customs clearance processes.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information. Tandon Gems is not liable for delays, losses, or additional charges resulting from incorrect or incomplete addresses.

Damaged or Lost Shipments

We take great care in packaging gemstone products securely. In the rare event that a shipment arrives damaged or is lost in transit, customers should notify us promptly so we can assist in resolving the issue with the shipping provider.

Delivery Issues

If a delivery attempt is unsuccessful due to customer unavailability, incorrect address details, or refusal to accept the shipment, any resulting return shipping or re-delivery costs will be the responsibility of the customer.

Changes or Cancellations

Requests to modify or cancel an order must be made as soon as possible. Once an order has been dispatched, changes or cancellations may not be possible.

Policy Updates

Tandon Gems reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

Contact Us

For questions, shipping inquiries, or assistance related to your order, please visit our Contact Us page:
https://tandongems.com/contact-us/